Shipping policy

Thank you for shopping at our pet store! We work hard to ensure your pet’s essentials reach your doorstep as quickly and safely as possible. Please read our delivery guidelines below to understand how your order will be processed.

1. Local Delivery (Within Hyderabad)

We offer fast, same-day delivery for our local customers residing within a 15 km radius of our store.

Same-Day Delivery Schedule

  • Orders placed between 10:00 AM and 6:00 PM: Delivered on the same day.

  • Orders placed after 6:00 PM: Processed and delivered on the next business day.

Mandatory Packing & Prep Window

Please Note: To ensure all items (especially food products) are carefully inspected and packed securely, our team requires at least 2 hours from the time your order is placed to prepare and hand it over to the delivery rider.

2. Domestic Shipping (Outside Hyderabad)

For our customers ordering from locations outside of Hyderabad, we partner with reliable courier services to deliver your pet packages.

  • Dispatch Timeline: Your order will be carefully packed and shipped from our facility within 2 to 3 business days.

  • Delivery Timeline: Once shipped, actual transit and delivery times depend entirely on the external courier service provider handling your zone.

3. Shipping Charges

We do not believe in hidden costs. All shipping and delivery charges are dynamically calculated based on your exact location, distance, and package weight. The final delivery fee will be clearly displayed and added to your total at checkout before you make a payment.

4. Operational Delays & Exceptions

While we strive to meet every deadline, please note that all estimated delivery timelines are approximate. Delays may occasionally occur due to:

  • Logistical constraints or traffic conditions.

  • Public holidays, regional festivals, or dry days.

  • Unforeseen circumstances, such as extreme weather or government restrictions.

5. Transit Damages & Missing Items

We take utmost care in packing your orders, but transit accidents can happen. To ensure a smooth claim process for both of us, please follow this mandatory rule:

Important: If your package looks damaged upon arrival, you must record a continuous, unedited video before and while opening the box.

If the items inside are found damaged, email or WhatsApp us the unboxing video within 24 hours. Once verified, we will immediately initiate a replacement or a full refund. Without this video proof, transit damage claims cannot be processed.

6. Address Corrections & Delivery Attempts

  • Incorrect Addresses: Please double-check your shipping details at checkout. We cannot be held responsible for orders delivered to an incorrect address provided by the customer.

  • Failed Delivery Attempts: For local deliveries, our riders will attempt to contact you. If a delivery fails because the customer is unreachable or unavailable, a re-delivery fee may apply to dispatch the order a second time.